Privacy Policy

personInformation We Collect

We collect information you provide directly and information generated as you use the Service:

• Account details — name, mobile number, email address, and password when you register.
• Booking information — travel dates, routes, seat preferences, and passenger details for each ticket.
• Payment information — processed by our PCI-compliant payment partners; we do not store full card numbers.
• Location data — collected only while live tracking is active, and only if you enable it.
• Device and usage data — app version, device type, IP address, and interaction logs for reliability and fraud prevention.

settingsHow We Use Your Information

• To process bookings, issue tickets, and send confirmations or schedule changes.
• To power live bus tracking and share your location with travel companions you choose to notify.
• To provide customer support and resolve disputes or refund requests.
• To improve routes, pricing, and app performance based on aggregated usage patterns.
• To detect and prevent fraud, abuse, or unauthorized access.
• To send service updates and, where you've opted in, promotional offers.

shareHow We Share Information

We do not sell your personal information. We share it only in these circumstances:

• With bus operator partners, limited to what's needed to fulfil your booking (name, seat, contact number).
• With payment processors to complete transactions securely.
• With service providers who support our infrastructure, such as SMS and cloud hosting vendors, under confidentiality obligations.
• When required by law, regulation, or a valid request from a government authority.

lockData Security

We use industry-standard encryption in transit and at rest, restrict internal access to personal data on a need-to-know basis, and regularly review our systems for vulnerabilities. No method of transmission or storage is completely secure, but we work continuously to protect your information.

scheduleData Retention

We retain booking and account records for as long as your account is active and for a reasonable period afterward to meet legal, accounting, and dispute-resolution needs. Location data used for live tracking is not retained beyond the trip it relates to.

tuneYour Choices

• Access, update, or delete your account information from your profile settings at any time.
• Turn live location sharing on or off before and during a trip.
• Opt out of promotional messages while continuing to receive essential booking notifications.
• Request a copy or deletion of your data by contacting us using the details below.

child_careChildren's Privacy

The Service is not directed at children under 13, and we do not knowingly collect personal information from them. Tickets for minors may be booked by a parent or guardian's account.

updateChanges to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or by email before they take effect.